Player help
Support & safety
Use the official inbox for account access, safety reports, privacy questions, deletion help, or a problem with the simulated prototype.
What to include
- Your gamertag, if you have one.
- Roughly when the problem happened and what device or browser you used.
- What you expected and what happened instead.
- A screenshot only when it does not expose another person’s private information.
Never send secrets
Do not email a password, sign-in link, recovery code, session token, full birth date, government ID, payment information, or another player’s private information. LuckyPunk support will not ask you to forward a sign-in link or recovery code.
Account deletion
The fastest route is the self-service control in Me → Account & privacy. Read the account-deletion guide for the cancellation window and what happens to account data.
Response scope
This prototype inbox is not a 24/7 emergency service. If someone may be in immediate danger, contact local emergency services or a trusted adult first. LuckyPunk may preserve and escalate serious safety reports when required by applicable law and an approved safety process.